Frequently Asked Questions
How do I place an order ?
Some of our mirror, furniture and accessories pieces feature quite a few finish and customization options. Therefore, we ask that you request a quote and we'll be happy to discuss all the options with you to make sure your piece is produced exactly the way you'd like.
Do you ship internationally?
Yes, we ship to most countries around the world directly from our studio in Taiwan. If you are interested in seeing a product in person before you purchase, please contact us for stockist information. Please see our shipping page for more information about how our products are transported.
Do you offer installation or storage?
We do not offer in-house installation or storage services, however we work with a variety of specialists and will happily provide a referral or make the arrangements for you if needed.
Can mirror, furniture be customized?
Since we produce the majority of our products in-house, they can be customized to fit your needs. In general, we're able to modify materials, finishes and sizing. Typically, customization increases pricing by 20–35% depending on the specifications and adds 2–6 weeks to the listed lead time. If you're interested in placing a custom order, please see our material gallery for more information about finish options and contact us to request a quote.
Where can I see an item in person?
We have a small showroom at our studio in Changhua,Taiwan. To schedule a studio visit, please make an appointment with us. Many pieces can also be found at select retailers domestically and internationally. Please contact us for specific requests and we'll be happy to direct you to the nearest stockist.
Are your products made-to-order or do you carry stock?
Our mirror, furniture and accessories are made-to-order. Lead times for each piece can be found on its product page. We occasionally stock materials for select items, but we typically do not stock finished pieces or custom finishes. However, We do stock the majority of our accessory products, which ship in just a few days.
How do I install my new mirror?
Installation instructions can be found on each product package. All APIPIA mirrors include mounting hardware. Each mirror is hung with hanging hardware. When your shipment arrives, one clip will already be installed on the back of the mirror. You'll just need to install the provided screws onto your wall and a level. Once the screws are secured to the wall, you just slide the mirror down into place.
How do I clean and care for my new APIPIA product?
We typically include care instructions on each product page of our site, and we also send a paper copy with every order. If you'd like to know more before purchasing an item, please let us know and we'll be happy to share best information with you.
What are the quality standards used for glass and mirror?
We do our very best to ensure the highest possible quality glass and mirror are used in our pieces. Not every glass surface is the same, however, and scratches, blemishes, chips and pits do occasionally occur during the manufacturing, handling, transportation and polishing processes. We carefully check each piece of glass before it's used to make sure it's up to our standards. Please note that, because of the nature of the antiquing process, antique mirror textures vary and pieces will likely appear different than those shown on our site.
Do you offer custom work or design services?
Occasionally we take on custom work and design projects that are completely unrelated to our mirror, furniture and Accessories collections. If you're interested in partnering with us for product design or interior design projects, please contact us for more details.