Shipping & Returns
Can I cancel my order?
APIPIA orders may be canceled within 24 hours of order confirmation. However, we do not offer cancellations for custom or rush orders.
Do APIPIA accept returns or exchanges?
If you are unsatisfied with your accessories order for any reason, you can return or exchange the item within 7 days of receiving the shipment. Please contact us as soon as possible to receive a return authorization and make sure to ship the order back to us in its original packaging with a carrier that provides tracking and insurance. APIPIA is not responsible for the cost of return shipments. Once the return shipment has been received, we will issue a credit for the purchase, not including the original shipping charges.
Returns or exchanges are not accepted for mirror, furniture.
If you'd like to return or exchange an item, please contact us and we will evaluate your request on a case-by-case basis.
No returns or exchanges will be accepted for sale, sample or custom orders. We do not offer refunds.
How do you ship mirrors, furniture and accessories pieces?
Smaller wall mirrors, furniture such as side tables, and most items are packed securely in foam-lined boxes and shipped domestically and internationally via FedEx Ground, FedEx Home Delivery or FedEx International Economy. Larger items such as full-length mirrors, coffee tables are crated and shipped via FedEx Freight or a similar logistics provider. For orders shipping within Taiwan, we also offer local delivery.
Is the price of packaging or crating included in the price of the product?
Packing is not included in the price of the product. Instead, it is included in the shipping price. If the piece does require crating and freight transportation. Please contact us. We will contact you shortly with more information about rates and scheduling.
Will my shipment be trackable and insured?
All APIPIA items ship fully insured and you will be able to track its status once it leaves our studio. As soon as the shipment is initiated, we will notify you with the tracking information. We work with a variety of shipping and logistics providers and each offers full insurance coverage.
What if my order is damaged during shipping?
Be sure to inspect your order immediately upon receipt of the shipment. If you notice any damages, make note of this on the delivery receipt with your signature and the signature of the delivery person (if possible). Do not discard any of the packaging, as that may invalidate an insurance claim. You should then request that the carrier issue an inspection report. Please also notify APIPIA as quickly as possible if you receive a damaged shipment with detailed photos and documentation of the package and product.